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The size is detailed on the side wall of your tyre. Simply refer to the numbers as featured.

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Basics of the Sales Script

Sales Script:

Select:

  • Car is already with you
  • Car not with you as yet

Always smile: (Your voice sounds friendly)

"So that I may help you best,
would you mind if I asked you some questions?"

On approval, ask open ended questions that start with What, How, When etc.
Questions that lead to ‘Yes’ or ‘ No’ responses will stop the flow of conversation.

"What car do you drive?"

This helps get the question and answers flowing and is a guide to you as to the tyres that you will specify at the end.

"What size tyres do you need?"

Before you make the sales call, enter the tyre size so you are prepared

Enter the tyre size:

Reset

Always smile: (Your voice sounds friendly)

“In the course of our inspection we have noticed
that [state number] tyres are below
the legal requirement and need replacing”

Ask open ended questions that start with What, How, When etc.
Questions that lead to ‘Yes’ or ‘ No’ responses will stop the flow of conversation.

“So that I may help you best,
would you mind if I asked you some questions?"

This helps get the question and answers flowing and is a guide to you as to
the tyres that you will specify at the end.

“What kind of driving do you do;
mostly city or country driving?”

Country drivers will generally demand more from their tyres so use this information to spec higher grade tyres.

“How many kilometres would you travel in a year?”

Again, high milage drivers will demand more from their tyres so use this information to spec higher grade tyres.

If the vehicle is capable of off road, ask the following question, but if not (ie. Porsche Macan) select the first button below and continue.

"How often do you go off-road?"

Select:

  • Rarely, primarily road use
  • Enough to warrant 4WD capability
"When you go off-road, what type of terrain?"

Select:

  • Moderate Terrain (e.g Gravel/Sand)
  • Tough Terrain (eg. Rocks/Mud)
Read less

Moderate Terrain: Designed for the more frequent off-roader, these are good all-rounders. Capable of tough off-road work, whilst still providing good on-road driving. Generally, slightly less smooth and less wet grip compared to the on-road tyre above.

Tough Terrain: Ideal for serious off-roading. The most capable off-road tyre with tougher side walls and heavier tread construction designed for serious applications. These will have higher noise levels and have less grip on bitumen than tyres in the other categories above.

"Based on what you have told me, we recommend..."

Outline the reasons for your recommendation. The attributes for a tyre are detailed on the Tyre Product page, simply click the ideal tyre on the Grid View below.

“And what are you looking for out of your tyre;
handling, ride comfort or long tread life? ”

Find out from the three options below (performance / ride comfort / tread life) what is most important to your customer and enter their preference

“What kind of driving do you do;
mostly city or country driving?”

Country drivers will generally demand more from their tyres so use this information to spec higher grade tyres.

“How many kilometres would you travel in a year?”

Again, high milage drivers will demand more from their tyres so use this information to spec higher grade tyres.

“And what are you looking for out of your tyre;
performance, ride comfort or long tread life? ”

Your customers response will help you preference the order of their priorities.

Input your customer’s needs in the fields below:

Most ImportantLeast Important
Performance & Handling
1
2
3
Ride Comfort / Low Noise
1
2
3
Long Tread Life
1
2
3
Reset
"Based on what you have told me, we recommend..."

Outline the reasons for your recommendation. The attributes for a tyre are detailed on the Tyre Product page, simply click the ideal tyre on the Grid View below.

We recommend using this guide to assist the sales process.

The dialogue has been designed to ascertain the requirements from a tyre that your customer needs and also reinforce the benefits of quality tyres.

This simple yet effective approach will ensure you provide good advice and optimum solutions to your customer.

Follow the dialogue down the page, completing the fields as you go, to refine the search to the tyres that best suit. Good luck!

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